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SUPPORT COMMUNICATION -
CUSTOMER ADVISORY
CUSTOMER ADVISORY: HP IBRIX X9000 Storage - File system creation or expansion may hang on the X9720/X9730 platform
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
DESCRIPTION
During file system creation or expansion on the X9720/X9730 platform of the HP IBRIX X9000 Storage product family, the process may hang and never complete. This is most likely to occur when creating or expanding a file system that has more segments than file serving nodes.
SCOPE
This issue occurs on the X9720 and X9730 platforms running 6.1.x versions of HP IBRIX X9000 Storage software.
RESOLUTION
Depending on the platform, the following creation or expansion recommendations apply:
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X9720 - When creating or expanding a file system, only use half of the number of segments as there are file serving nodes. For example, if you have four file serving nodes, only create or expand the file system two segments at a time. Once the two segments complete, you can expand the file system with two more segments and repeat until the process is completed.
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X9730 - When creating or expanding a file system, use the same number of segments as there are file serving nodes. For example, if you have four file serving nodes, only create or expand the file system four segments at a time. Once the four segments complete, you can expand the file system with four more segments, and repeat until the process is completed.
Proactive Updates
Receive support alerts (such as Customer Advisories), driver updates, software, firmware, and customer replaceable components, in your e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice Driver, Patch, Security, and Support alerts at the following URL:
http://www.hp.com/go/myadvisory
Hardware Platforms Affected: AW549A(HP IBRIX X9700 Performance Chassis: Standard HP Product), AW549B(HP IBRIX X9700 Performance Chassis: Standard HP Product), QZ728A(HP IBRIX X9730 Base Rack: Standard HP Product), QZ729A(HP IBRIX X9730 Performance Chassis: Standard HP Product), QZ729B(HP IBRIX X9730 Performance Chassis: Standard HP Product), QZ730A(HP IBRIX X9730 140TB 2TB 7.2K LFF MDL Storage and Performance Module: Standard HP Product), QZ731A(HP IBRIX X9730 210TB 3TB 7.2K LFF MDL Storage and Performance Module: Standard HP Product), QZ731B(HP IBRIX X9730 210TB 3TB 7.2K LFF MDL Storage and Performance Module: Standard HP Product)
Components Affected: Not Applicable
Operating Systems Affected: Not Applicable
Software Affected: Not Applicable
Third Party Products Affected: Not Applicable
Support Communication Cross Reference ID: IA03544576
©Copyright 2012 Hewlett-Packard Development Company, L.P.
Hewlett-Packard Company shall not be liable for technical or editorial errors or omissions contained herein. The information provided is provided "as is" without warranty of any kind. To the extent permitted by law, neither HP or its affiliates, subcontractors or suppliers will be liable for incidental,special or consequential damages including downtime cost; lost profits;damages relating to the procurement of substitute products or services; or damages for loss of data, or software restoration. The information in this document is subject to change without notice. Hewlett-Packard Company and the names of Hewlett-Packard products referenced herein are trademarks of Hewlett-Packard Company in the United States and other countries. Other product and company names mentioned herein may be trademarks of their respective
owners.
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